The maximization of the company's efficiency (which can be simply defined as the ability to do what you need economically and quickly) is undoubtedly one of the main tasks of each organization which pursues profit targets.
The companies which are able to combine it in a balanced way with the effectiveness (doing what it takes to satisfy the customer) are very competitive.
To improve the organization a "process" approach is what is needed, transversely focused on all the activity carried out across the various business areas, the dynamics of information flows, human resources, coordination arrangements, and on available tools.
And on this basis to propose the best process configuration that combines efficiency and effectiveness.
